Frequently Asked Questions (FAQ)
Q: What is your typical turnaround time for orders?
A: Our standard turnaround time is 2-5 business days for most items. Custom orders may take longer depending on the complexity and current order colume.
Q: Do you offer same-day service?
A: Yes, we offer a same-day service for certain items. A fee will apply, and items must be requested before 12 PM for same-day processing.
Q: What is your return policy?
A: We accept returns on non-customized items within 30 days of purchase. Customized items are non-returnable unless there is an error on our part.
Q: How can I submit information and pictures for customized items?
A: You can submit your customization details during the order process by uploading your images before adding to the cart and leaving a note in the order details or notes section. You can also submit your customization details by emailing us at custom@murphymemskc.com with your order number, any specific requests, and pictures you’d like to include.
Q: Are there any risks with custom orders?
A: While we strive for perfection, custom orders may not always match your expectations due to color variances or design interpretations. Please ensure you provide clear instructions.
Q: What forms of payment do you accept?
A: We accept all major credit cards, PayPal, and gift cards from our store.
Q: Can I track my order?
A: Yes! You will receive a tracking number via email once your order has shipped.
Q: Do you offer international shipping?
A: Yes, we ship internationally! Please note that shipping fees and customs duties may apply.
Q: Can I purchase a gift card?
A: Absolutely! Gift cards are available for purchase on our website in various denominations. Please reach out to use for the direct link.
Q: Do you offer discounts for bulk orders?
A: Yes, we offer discounts for bulk orders. Please contact us directly for details.
Q: What should I do if my order is damaged during shipping?
A: Please contact us within 48 hours of receiving your shipment, and we will assist you with a replacement or refund.
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us as soon as possible. Once an item has been processed, we may not be able to accommodate changes.
Q: What types of memorabilia and crafts do you offer?
A: We offer a wide range of items, including sports memorabilia, custom crafts, artwork, and handmade gifts.
Q: Are your items handmade or mass-produced?
A: Many of our items are handmade with care. We also carry some mass-produced memorabilia items for your convenience.
Q: How do I care for my memorabilia and crafted items?
A: To maintain their quality, we recommend keeping them out of direct sunlight and using mild cleaning solutions for any dusting needed.
Q: Can I collaborate with you for a unique project?
A: We love collaborating! Please reach out via our contact form or via email collab@murphymemskc.com to discuss your ideas with us.
Q: Do you offer workshops or classes?
A: We are currenly in the process of curating a small collection of classes and workshops. Check our website for upcoming events!
AnswerYes it is.
AnswerPlease make sure that you follow below steps:
1/ Download the package from themeforest.net (the file is in zip format)
2/ Extract the file you've just downloaded.
3/ Find this file: caros-x.x.x-sections-ready.zip in the folder Caros Sections Ready X.X.X, then you just need to upload caros-x.x.x-sections-ready.zip file to your Shopify store.
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To save your time and reach our support quickly, please follow below steps:
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com
Yes, we will assist you to install the template if needed
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.
Yes. You can turn on/off the animation in the Setting page.
Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
The theme package includes theme source, Photoshop design files, sample data and manual guide.
That is not a problem. You just need to modify the width/height ratio in theme settings.
Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.
Yes, you can. You can also set image border colours.
Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Yes, it does. Please check it out here to see how it works: https://sneake-demo.myshopify.com/products/sample-proin-de-corper-nulla-dan-melementum-1?variant=10214763888684
